The New Normal and Your Practice

Inbox Health recently hosted a webinar with some of the country’s leading medical billers to provide insight into their experience handling COVID-19. Our Founder and President, Amy Koon, was invited to be on the panel. Here are the key takeaways from the presentation that will benefit your medical practice.

Get Setup for the long-term.

Where and how teams work is changing. Investing in secure systems for network access, team communication, and collaboration, and securing protected health information while remotely working can pay dividends. By using this time to experiment with how some of your support staff can work remotely, you’re likely to find ways to reduce related overhead costs long-term. New approaches and technology are coming online to enhance performance while keeping employees comfortable, healthy, & engaged.

Telehealth, at least for now.

Telehealth claims are up 4100% year over year, and 7% of all insurance dollars processed now are from telehealth. As Amy shared, “Practices and patients embrace more agility across the board with telehealth options. It is something transformative that builds a belief for them and their teams where they can create more flexibility with workflows while adding creativity into their processes and software.” The future for telehealth will depend on innovations on the payments side and continued regulatory support to make it feasible as a long-term solution for both patients and providers.

Roll with the punches.

The pandemic is forcing severe changes for all businesses right now. While these changes have been challenging to implement, their adoption will provide gratifying improvements in flexibility and creativity. Some of these beneficial changes should include the widespread adoption of mobile payments, flexibility in the revenue cycle, universal availability of digital payments, and easier digital access to forms and patient information.

In the past, you might have been reluctant to make such disruptive changes to your practice. As you seek to provide more efficient and effective services for your patients during this time, consider how crucial these new strategies and capabilities are if you want your practice to survive and thrive during and after the pandemic. Do not hesitate to reach out for help. We can help you adopt new changes during a crisis that provides an opportunity for you to become stronger than before.